Nov 29, 2018
Introduced a new UI for CSAT and feedback forms. Users can now rate and provide feedback from the same form.
Improved in-app FAQ search by making it faster and memory efficient.
The FAQ search string is now highlighted in FAQ page.
Fixed a bug where a resolution request was shown an additional time if the user reinstalled the app.
Oct 1, 2018
Added support for macOS version
Added API for dynamically switching the Helpshift themes file.
Opted out of OS level Dark mode support.
HelpshiftConfigDark plist file for default Dark mode support.
Dropped support for macOS version
June 1, 2018
Fixed a bug where additional agent message text was not getting rendered for screenshot requests.
Fixed a bug where sdk would make multiple network requests to download an attachment.
Fixed a serialization bug that could cause a crash at app launch.
Fixed a bug where sdk would make a request to download an attachment even if it was already present locally.
Fixed a bug where sdk would ask the user for keychain permission multiple times even if the user denies the first request.
December 19, 2017
The SDK now supports logging to the console to debug integration Issues.
View The SDK now supports logging to a file to debug production Issues.
September 19, 2017
Helpshift now supports macOS v10.12, 10.13-beta (Other OS versions supported: v10.10 and v10.11).
Helpshift's window title is now customizable.
Added measures to prevent important DB files from being deleted at runtime by the end user.
Added accessibility labels for FAQ and Conversation screen experiences.
Added keyboard navigation support for FAQ and Conversation screen experiences.
Added toolbar with left and left and right arrow on Conversation screen to navigate from search results screen.
Added attachment support for popular non-image file types (.doc, .txt, .rtf, .log, .mov, .qt, .zip, .pdf) in addition to existing image file types (png, jpeg, jpg, tiff, etc).
Added a configuration to enforce compulsory CSAT after ending a Conversation.
View Added support for showing local notifications for resolved Issues.
Improved RTL UX handling for all Helpshift screens.
UX enhancements for new issue details.
Links in Agent and user messages are now highlighted and clickable.
String Resources are now bundled with the framework.
Made changes to avoid directing users to the search screen if no matching results are found when showSearchOnNewConversation is true and when there are no recommended FAQs found.
Made Conversation input area scrollable.
Updated the end user message character limit to 5000.
Enhanced on-tap behavior for notifications. If a user clicks on a local notification(due to new incoming agent messages), the Helpshift chat window will open up even if it was minimised earlier.
Handled a scenario where a protected resource was being deleted in macOS High Sierra
Fixed scrolling issue when pasting large amount of text on new Conversations screen.
Fixed a bug where the FAQ suggestions screen (using showSearchOnNewConversation) displays content from the Issue details even if the Issue message is lengthy.
Fixed notification and Agent response behavior that broke when toggling from Conversation -> FAQ -> Conversation.
Fixed a bug where application would crash if the Agent reply contained HTML content, including links.
Fixed a gotoConversationAfterContactUs configuration that was not working in both showConversation and showFAQs APIs.
Fixed a problem that caused the message retry action to not be reachable via keyboard shortcuts.
Fixed uncaught ObjC exception, reason: setObjectForKey: object cannot be nil (key: profile-id)
Fixed uncaught ObjC exception, reason: Key is missing or has been deleted.
Fixed a bug that caused RTL text to appear clipped.
Fixed the crash that occurred if the app's keychain was deleted during the execution of the install call.
Fixed crash cases that occurred when a key was missing from the app's keychain.
Fixed a bug where email addresses with top level domain greater than 3 characters are reported as invalid email addresses.
Fixed an exception preventing "key is missing or deleted" from being thrown for login use case.
Fixed focus from getting lost after selecting CSAT rating.
Fixed a scenario where the feedback view loses input focus after star rating and mouse are quickly hovered over.
Fixed a crash where a user has no usable keychains in a directory that can be accessed by a sandboxed application. hsKeychainErrorTitle and hsKeychainErrorMessage keys can be used to change the error title/message shown in this scenario.
June 29, 2016
Added support for OS X 10.9
Fixed a bug related to theming of helpshift branding view.
June 21, 2016
First release of Helpshift SDK for macOS