Troubleshooting
Important
Helpshift’s Legacy SDKs (SDK Version <=7.x.x) reached their end of life on 31 Dec 2022, and end of support on 31 March 2023. Please upgrade to the Latest SDK if you haven't already.
Troubleshooting
SDK integration
3.5.0 SDK Update
We found a bug for the following scenario - for SDK 3.5.0, when New Issue Automations(NIAs) are used to assign to a Custom Bot and if the first step in the bot is a Get Info from User step with Options, the Options don’t show up to the end user till they go back and come to the conversation screen again.
Action needed:
- If you are planning to integrate or are in the process of integrating SDK 3.5.0, we recommend integrating with 3.5.1 instead.
- If you have already released any of your apps with the affected SDKs and your New Issue Automation triggers options bot, we recommend that you upgrade to 3.5.1 SDK.
Application crash with NPE when calling Helpshift SDK API
If you get a crash with the following error then delete the bin and obj folders on the Android project and rebuild it.
Java.Lang.RuntimeException: Unable to start activity ComponentInfo{com.helpshift.helpshiftapiexample/com.helpshift.support.activities.ParentActivity}:
java.lang.NullPointerException: Attempt to invoke virtual method 'void android.support.v7.widget.ContentFrameLayout.setId(int)' on a null object reference
at java.lang.NullPointerException: Attempt to invoke virtual method 'void android.support.v7.widget.ContentFrameLayout.setId(int)' on a null object reference
at at android.support.v7.app.AppCompatDelegateImpl.createSubDecor(AppCompatDelegateImpl.java:703)
at at android.support.v7.app.AppCompatDelegateImpl.ensureSubDecor(AppCompatDelegateImpl.java:518)
at at android.support.v7.app.AppCompatDelegateImpl.setContentView(AppCompatDelegateImpl.java:466)
....
Xamarin forum reference :