Follow this guide if you want to customize emails sent to your customers to match your branding.
All the emails sent from Helpshift to your customers can be customized
via Email Support Channels. To view, edit or create your email support
channels, navigate to
Email Supportfrom the side navigation
An email support channel allows you to customize the following -
From nameused in the emails
From addressused in the emails
In addition, an email support channel let's you match a web/email issue to itself and customize the auto-reponse and the email template to be used.
support@<your-domain>.mail.helpshift.comwill be associated with this support channel
To learn more about writing a custom email template for your email support channel, see the guide here.