Tracking

Attach metadata via Helpshift Widget.

Adding Tags to Conversations

You can attach tags while reporting an issue by passing them to the helpshiftWidgetConfig object at the time of initialization. You can pass an array of strings which will get added as Tags when the issue is created.

For example:

// Make this change to the embed code placed before the closing </body> tag.

window.helpshiftWidgetConfig = {
  platformId: "<YOUR_APP_ID>",
  domain: "<YOUR_DOMAIN>",
  tags: ["foo", "bar"],
};

Note

On tag names & compatibility

• Tags must be pre-created in the Helpshift Dashboard (Settings → Tags), otherwise they will be ignored.
• The attached tags must exactly match the tags present on the dashboard.

Set Custom Issue Fields

If you want to set Custom Issue Fields at the time of issue creation, you can pass them to the helpshiftWidgetConfig object at the time of initialization.

window.helpshiftWidgetConfig = {
  platformId: "<YOUR_APP_ID>",
  domain: "<YOUR_DOMAIN>",
  cifs: {
    // Key of the Custom Issue Field
    version: {
        // Type of Custom Issue Field
        type: "number",
        // Value to set for Custom Issue Field
        value: "10.0",
    },
    userInfo: {
        // Type of Custom Issue Field
        type: "singleline",
        // Value to set for Custom Issue Field
        value: "We have a new user!",
    },
  }
};

The following are the valid values for the type property of a Custom Issue Field.

• singleline
• multiline
• number
• checkbox
• dropdown
• date

Compatibility table for type and values:

Type	Value	Comments
singleline	string	Character limit of 255
multiline	string	Character limit of 100,000
number	string
dropdown	string	Drop-down options should exist for the given Custom Issue Field
date	number	Epoch time. For example - Date.now()
checkbox	boolean

Note

• This config should be called before the issue is created (i.e. before the Helpshift Widget launcher is clicked or the Open Widget API is called). You won't be able to update Custom Issue Fields after the issue is created.
• If any of the keys, types or values are invalid, that particular Custom Issue Field will get dropped.
• If you want to update the Custom Issue Fields for subsequent issue creations, you need to update the cifs config in the helpshiftWidgetConfig object and then use the updateHelpshiftWidgetConfig API to update the Custom Issue Fields for subsequent issue creations.