Getting Started Android

You're 5 steps away from adding great in-app support to your Unity game.

Guide to integrating the Unity plugin for the Helpshift SDK which you can call from your C# and Javascript game scripts.

Requirements

  • Unity 5.3.0 and above.
  • Supported Android OS version: 14 and above

If you have a project with Unity version prior to 5.3, you could use the build mentioned here.

Download Helpshift Unity SDK

Helpshift SDK Unity package comes in two variants:

1. Standard SDK - In-app Customer Service

Download SDK v5.0.2

2. Campaigns-enabled SDK - Proactive In-app Customer Service

Download SDK v5.0.2-withCampaigns

Helpshift SDK .zip folder includes:

helpshift-plugin-unity-.unitypackage
Unity package of Helpshift SDK
HelpshiftUnityAndroidResources/
Open source project to customize the theme and string resources for Android project
unity-jar-resolver (v1.2.104.0)
Resolves Android Helpshift package support lib dependencies.

We recommend you to upgrade to the latest SDK as mentioned above. However, if you are currently using Unity SDK 4.x and need more details, click here.

Add Helpshift to your Unity project

  • Unzip the Helpshift Unity SDK package.
  • Helpshift Unity SDK appears as a standard .unitypackage which you can import through the Unity package import procedure.
  • Following are the steps to import the helpshift-plugin-unity-version.unitypackage into your Unity game:
    1. In the Open Unity project, navigate to Assets drop-down menu and select the Import Package > Custom Package
    2. From the unzipped SDK, select helpshift-plugin-unity-version.unitypackage file to import the Helpshift SDK.
    3. In the Import Unity Package window, click Import

Resolve Android Support library requirements

Helpshift SDK depends on android support libraries. You can get these libraries in one of the following ways depending on the build process that you use.

Resolve dependency when using Unity's Internal or Unity's internal Gradle build system

Use Unity Jar Resolver plugin to download and integrate android library dependencies.

If your project already uses the Unity Jar Resolver, you can skip the Unity Jar Resolver importing step.

  • Import the Unity Jar Resolver plugin into your Unity project
    1. In the Open Unity project, navigate to Assets drop-down menu and select the Import Package > Custom Package
    2. From the unzipped Helpshift SDK, select unity-jar-resolver/play-services-resolver-1.2.104.0.unitypackage file to import the Unity Jar resolver.
    3. In the Import Unity Package window, click Import
  • If the Unity Jar resolver wants to enable Android Auto-resolution, click the Enable button, to resolve all the dependencies automatically on changing any dependency file. You can enable or disable the settings using Assets > Play Services Resolver > Android Resolver > Settings
  • By default, the Unity jar resolver auto-resolves all the required dependencies. Following are the steps to resolve dependencies manually:
    1. In the Open Unity project, navigate to Assets dropdown menu and choose Play services resolver > Android Resolve
    2. Select the Resolve or Force Resolve
  • To know more about the Unity Jar Resolver, refer to: Unity Jar Resolver

Resolve dependency when using custom Gradle template or Export Project

Unity's in-built gradle build support and exporting to android studio does not support per plugin gradle script. Therefore, by default, Helpshift SDK cannot add the dependencies by itself.

The mainTemplate.gradle is genereted when you enable the Custom Gradle Template property on the Player window.

The build.gradle exists in generated Gradle project when you enable the Export Project property on the Player window and Build the project.

Update dependencies section of the mainTemplate.gradle or build.gradle file as:

dependencies {
    compile fileTree(dir: 'libs', include: ['*.jar'])
    compile(name: 'Helpshift', ext:'aar')
    compile(name: 'helpshift-plugin-resources', ext:'aar')
    compile project(':helpshift-plugin-wrapper')
    compile 'com.android.support:design:26.0.2'
    compile 'com.android.support:recyclerview-v7:26.0.2'
    compile 'com.android.support:cardview-v7:26.0.2'
}

Add package name to AndroidManifest.xml

If you are using gradle build system then ${applicationId} is automatically replaced during build time.

Otherwise, open AndroidManifest.xml located at <project_dir>/Assets/Plugins/Android/helpshift-plugin-wrapper/ and look for ${applicationId} located in <provider> tag. Replace it with the package name of your android app.

As an example, if your package name is com.Company.ProductName, <provider> tag will now look like this:

    <provider
        android:name="com.helpshift.support.providers.HSPluginFileProvider"
        android:authorities="com.Company.ProductName.helpshift.fileprovider"
        android:exported="false"
        android:grantUriPermissions="true" >
        <meta-data
            android:name="android.support.FILE_PROVIDER_PATHS"
            android:resource="@xml/hs__provider_paths" />
    </provider>

Initializing Helpshift in your app

To use Helpshift's APIs, please import the Helpshift's namespace like below

using Helpshift;

Helpshift SDK uniquely identifies your App with the combination of:

API Key
Your unique developer API Key.
Domain Name
Your Helpshift domain name. For example : foo.helpshift.com
App ID
A unique ID assigned to your app.

To get the API Key, Domain Name and the App ID, navigate to Settings>SDK (for Developers) in your agent dashboard and scroll down to "Initializing Helpshift" section. show me

Select your App from the dropdown and copy the three tokens to be passed when initializing Helpshift.

Initialize Helpshift by calling the method install(apiKey, domain, appId) API

using Helpshift;
.
.
.
private HelpshiftSdk help;

help = HelpshiftSdk.getInstance();
var configMap = new Dictionary<string, string>();
help.install("<API_KEY>", "<DOMAIN_NAME>", "<APP_ID>", configMap);

Start using Helpshift

Helpshift is now integrated in your app. You should now use the support APIs to present FAQ or conversation screens inside your app.

Run your app, and try starting a test conversation using the showConversation API call. Then goto your Helpshift agent dashboard and reply to experience the in-app messaging.

Sample usage for FAQs and conversation APIs:

public class MyGameControl : MonoBehaviour
{
    private HelpshiftSdk help;

    void Start () {
        this.help = HelpshiftSdk.getInstance();
        var configMap = new Dictionary<string, string>();
        this.help.install("<API_KEY>", "<DOMAIN_NAME>", "<APP_ID>", configMap);
    }

    void onGUI () {
        ...
        var configMap = new Dictionary<string, string>();
        // Presenting FAQs to your customers
        if (MenuButton (helpButton))
        {
            help.showFAQs(configMap);
        }

        // Starting a conversation with your customers
        if (MenuButton (contactButton))
        {
            help.showConversation(configMap);
        }
    }
}

Since the Helpshift plugin is meant for mobile devices only, you should put all Helpshift calls inside checks to make sure they are only called when running on a device. / #run-on-device /

Next up

Helpshift APIs

Discover ways to do customer support via Helpshift.

Notifications

Configure Push and In-app notifications.

Tracking

Track events and user actions. Attach custom metadata to every conversation.

Reviews & Feedback

Asking for reviews and feedback.