Tracking Android

Track events and user actions when the user starts a new conversation. Attach custom metadata to every conversation started via the SDK.

Note

All the public APIs in the SDK should be called after initializing the SDK via HelpshiftSdk.install() API

Adding Tags to Conversations

You can attach tags while reporting an issue by passing them to the configMap object at the time of calling ShowConversation. You can pass an array of strings with a key "tags" which will get added as Tags when the issue is created.

For example:

using Helpshift;

private HelpshiftSdk help;

void Awake(){
    // install call here
}

// configuration map
void openHelpshift(){

    Dictionary<string, object> configMap = new Dictionary<string, object>();
    // other configurations
    // ..
    configMap.Add("tags", new String[] { "tag1", "tag2" })

    // open the support chat screen
    help.ShowConversation(configMap);
}

Note

On tag names & compatibility

• Tags must be pre-created in the Helpshift Dashboard (Settings → Tags), otherwise they will be ignored.
• The attached tags must exactly match the tags present on the dashboard.

Adding Custom Metadata to Conversations

If you want to add Custom Metadata at the time of Issue creation, follow the steps.

1. Initialize a top-level custom metadata Dictionary
2. Define your custom metadata Dictionary
3. Add the key-value pairs in that custom metadata Dictionary
4. Add the custom metadata map to the top-level map
5. Pass the map to configMap with key "customMetadata" to any of the SDK X APIs (like ShowConversation(configMap)).

Use code:

using Helpshift;

private HelpshiftSdk help;

void Awake(){
    // install call here
}

void openHelpshift(){
    Dictionary<string, string> customMetadataDictionary = new Dictionary<string, string>();
    customMetadataDictionary.Add("Level", "9");
    customMetadataDictionary.Add("Spend", "46.55 USD");
    customMetadataDictionary.Add("Device Timestamp", DateTime.UtcNow.ToLongTimeString());


    Dictionary<string, object> config = new Dictionary<string, object>();
    // other configs...
    //..
    config.Add("customMetadata", customMetadataDictionary);

    help.ShowConversation(configMap);
}

Note

Metadata should only be sent as String key-value pairs.

Set Custom Issue Fields

If you want to set Custom Issue Fields at the time of Issue creation, follow the steps.

1. Initialise a top level custom issue fields' Dictionary
2. Define your custom issue field Dictionary
3. Add the "type" and "value" for that custom issue field
4. Add the custom issue field map to top level map (with key as your configured key and value as custom issue field map)
5. Pass the map to configMap with key "cifs" of the ShowConversation(configMap)

using Helpshift;

private HelpshiftSdk help;

void Awake(){
    // install call here
}

void openHelpshift(){

    Dictionary<string, object> joiningDate = new Dictionary<string, object>();
    joiningDate.Add("type", "date");
    joiningDate.Add("value", DateTimeOffset.UtcNow.ToUnixTimeMilliseconds());

    Dictionary<string, string> stockLevel = new Dictionary<string, string>();
    stockLevel.Add("type", "number");
    stockLevel.Add("value", "1505");

    Dictionary<string, string> employeeName = new Dictionary<string, string>();
    employeeName.Add("type", "singleline");
    employeeName.Add("value", "Bugs helpshift");

    Dictionary<string, string> isPro = new Dictionary<string, string>();
    isPro.Add("type", "checkbox");
    isPro.Add("value", "true");

    Dictionary<string, object> cifDictionary = new Dictionary<string, object>();
    cifDictionary.Add("joining_date", joiningDate);
    cifDictionary.Add("stock_level", stockLevel);
    cifDictionary.Add("employee_name", employeeName);
    cifDictionary.Add("is_pro", isPro);


    Dictionary<string, object> config = new Dictionary<string, object>();
    // other configs...
    //..
    config.Add("cifs", cifDictionary);

    help.ShowConversation(configMap);
}

Note

The "customIssueFields" key has been deprecated. We strongly recommend transitioning to using the "cifs" key as the preferred method for passing custom issue fields.

The following are the valid values for the type key of a Custom Issue Field.

• "singleline"
• "multiline"
• "number"
• "checkbox"
• "dropdown"
• "date"

Compatibility table for type and values:

Type	Value	Comments
singleline	string	Character limit of 255
multiline	string	Character limit of 100,000
number	string
dropdown	string	Drop-down options should exist for the given Custom Issue Field
date	number	Epoch time in milliseconds. For example - DateTimeOffset.UtcNow.ToUnixTimeMilliseconds()
checkbox	string	String representation of boolean. For eg. "true" or "false". This corresponds to the checkbox type custom issue field on dashboard.

Note

On Custom Issue Fields keys & compatibility

• Custom Issue Fields must be created in the Helpshift Dashboard (Settings → Custom Issue Fields), otherwise they will be ignored. Read more here

Note

In the Breadcrumbs and Debug logs APIs, passing of formatted strings is NOT supported. It is recommended to pass data only in a simple String format.

For example:

• "{\"key\":\"value\"}" - JSON String, This is NOT supported
• "key - value" - Simple string, This is supported

Breadcrumbs

Note

Applicable to SDK X v10.1.0 & above

Breadcrumbs can be used to track events or end-user actions. It helps you to add debugging information regarding end-user actions, which will be passed along with every new conversation on Helpshift’s Agent Dashboard. To leave breadcrumbs, use LeaveBreadcrumb API —

For example:

help.LeaveBreadcrumb("<any-breadcrumb-string>");

Breadcrumbs are collected within the set breadcrumb limit. The limit is set under the SDK Configurations section for App Settings in the Helpshift’s Agent Dashboard. Breadcrumbs are collected in a FIFO queue. If you want to clear the breadcrumbs, use the ClearBreadcrumbs API —

For example:

help.ClearBreadcrumbs();

Debug Logs

Note

Applicable to SDK X v10.1.0 & above

If you want to add debug logs at specific places within your application which will help you debug issues filed by the user, you can instantiate and use the HelpshiftLog class and its methods which will provide varying degress of logging. For example, if you want to attach debug level logs please add the following code

For example:

HelpshiftLog.d("<debug-tag>", "<debug-message>");

Debug logs are collected within the set debug logs limit. The limit is set under the SDK Configurations section for App Settings in the Helpshift’s Agent Dashboard. Debug logs are collected in a FIFO queue.