Getting Started Android

You're 3 steps away from adding great in-app support to your Unity game.

Guide to integrating the Unity plugin for the Helpshift SDK X which you can call from your C# and Javascript game scripts.

Requirements

  • Unity 5.5.6 and above.
  • Supported Android OS version: 16 and above

Download Helpshift Unity SDK

1. SDK X - In-app Customer Service

Download SDK v10.0.1

Helpshift SDK .zip folder includes:

helpshiftX-plugin-unity-v10.0.1.unitypackage
Unity package of Helpshift SDK
unity-jar-resolver (v1.2.160.0)
Resolves Android Helpshift package support lib dependencies.

Add Helpshift to your Unity project

  • Unzip the Helpshift Unity SDK package.
  • Helpshift Unity SDK appears as a standard .unitypackage which you can import through the Unity package import procedure.
  • Following are the steps to import the helpshiftx-plugin-unity-version.unitypackage into your Unity game:
    1. In the Open Unity project, navigate to Assets drop-down menu and select the Import Package > Custom Package
    2. From the unzipped SDK, select helpshiftx-plugin-unity-version.unitypackage file to import the Helpshift SDK.
    3. In the Import Unity Package window, click Import
    4. If you are also integrating for iOS, select iOS/Helpshift.framework folder while importing the unitypackage. Refer here.

Resolve Android Appcompat library requirements

Helpshift SDK depends on android appcompat libraries. You can get these libraries in one of the following ways depending on the build process that you use.

Resolve dependency when using Unity's Internal or Unity's internal Gradle build system

Use Unity Jar Resolver plugin to download and integrate android library dependencies.

If your project already uses the Unity Jar Resolver, you can skip the Unity Jar Resolver importing step.

  • Import the Unity Jar Resolver plugin into your Unity project
    1. In the Open Unity project, navigate to Assets drop-down menu and select the Import Package > Custom Package
    2. From the unzipped Helpshift SDK, select unity-jar-resolver/external-dependency-manager-1.2.160.unitypackage file to import the Unity Jar resolver.
    3. In the Import Unity Package window, click Import

If you are not able to import Unity Jar Resolver packaged with Helpshift plugin due to any reason, you can use any version of Unity Jar Resolver as per your needs. Refer here: Unity Jar Resolver

  • If the Unity Jar resolver wants to enable Android Auto-resolution, click the Enable button, to resolve all the dependencies automatically on changing any dependency file. You can enable or disable the settings using Assets > Play Services Resolver > Android Resolver > Settings
  • By default, the Unity jar resolver auto-resolves all the required dependencies. Following are the steps to resolve dependencies manually:
    1. In the Open Unity project, navigate to Assets dropdown menu and choose Play services resolver > Android Resolve
    2. Select the Resolve or Force Resolve
  • To know more about the Unity Jar Resolver, refer to: Unity Jar Resolver

Resolve dependency when using custom Gradle template or Export Project

Unity's in-built gradle build support and exporting to android studio does not support per plugin gradle script. Therefore, by default, Helpshift SDK cannot add the dependencies by itself.

The mainTemplate.gradle is genereted when you enable the Custom Gradle Template property on the Player window.

The build.gradle exists in generated Gradle project when you enable the Export Project property on the Player window and Build the project.

Update dependencies section of the mainTemplate.gradle or build.gradle file as:

dependencies {
    implementation fileTree(dir: 'libs', include: ['*.jar'])
    implementation(name: 'Helpshift', ext:'aar')
    implementation 'com.android.support:appcompat-v7:28.0.0'
    //...
}

Initializing Helpshift in your app

To use Helpshift's APIs, please import the Helpshift's namespace like below

using Helpshift;
  1. First, create an app on the Helpshift Dashboard show me

  2. Create an app with Android as a selected Platform show me

Helpshift uniquely identifies each registered App with a combination of 2 tokens:

Domain Name
Your Helpshift domain. E.g. happyapps.helpshift.com
Platform ID
Your App's unique platform id (App's App Id on dashboard is your platform Id)
You can find these by navigating to Settings>SDK (for Developers) in your agent dashboard. Select your App and check Android as a platform from the dropdowns and copy the 2 tokens to be passed when initializing Helpshift. show me

Initialize Helpshift by calling the method install(platformId, domain) API

using Helpshift;
.
.
.
public class MyGameControl : MonoBehaviour
{
    private HelpshiftSdk help;
    ...

    void Awake() {
        help = HelpshiftSdk.GetInstance();
        var configMap = new Dictionary<string, object>();
        help.Install(platformId, domainName, configMap);
    }
    ...
}

Placing the install call

You should place install call inside the Awake() method. Placing it elsewhere might cause unexpected runtime problems.

HelpshiftInitializationException

Calling any API before the install call would throw an unchecked HelpshiftInitializationException in debug mode.

Android OS version Support

Calling install() below android SDK version 21 will not work. All the APIs will be non operable.

Start using Helpshift

Helpshift is now integrated in your app. You should now use the support APIs for conversation screens inside your app.

Run your app, and try starting a test conversation using the ShowConversation API call. Then goto your Helpshift agent dashboard and reply to experience the in-app messaging.

Sample usage for FAQs and conversation APIs:

public class MyGameControl : MonoBehaviour
{
    private HelpshiftSdk help;

    void Awake(){
        // install call here
    }

    void OnGUI () {
        ...
        var configMap = new Dictionary<string, object>();

        // Starting a conversation with your customers
        if (MenuButton (contactButton))
        {
            help.ShowConversation(configMap);
        }
    }
}

Since the Helpshift plugin is meant for mobile devices only, you should put all Helpshift calls inside checks to make sure they are only called when running on a device.

Next up

Helpshift APIs

Discover ways to do customer support via Helpshift.

Design

Theming and Skinning your SDK to look like your App.

Going International

Localizing & Internationalizing your in-app Support.

Notifications

Configure Push and In-app notifications.

Tracking

Track events and user actions. Attach custom metadata to every conversation.