Going International

Important

Helpshift’s Legacy SDKs (SDK Version <=7.x.x) reached their end of life on 31 Dec 2022, and end of support on 31 March 2023. Please upgrade to the Latest SDKif you haven't already.

Going International

The Helpshift Android SDK supports 47 languages out of the box with English as default. The translation strings used by the SDK can be found in the strings.xml file, under the following folders -

Values	Language	Locale
values	English	en
values-de	German	de
values-es	Spanish	es
values-fr	French	fr
values-it	Italian	it
values-ru	Russian	ru
values-zh-rCN	Simplified-Chinese	zh_CN
value-zh-rTW	Traditional-Chinese	zh_TW
values-zh-rSG	Simplified-Chinese	zh_SG
value-zh-rHK	Traditional-Chinese	zh_HK
values-pt-rBR	Portuguese	pt_BR
values-ko	Korean	ko
values-ja	Japanese	ja
values-tr	Turkish	tr
values-nl	Dutch	nl
values-cs	Czech	cs
values-hu	Hungarian	hu
values-in	Indonesian	in
values-th	Thai	th
values-sl	Slovenian	sl
values-vi	Vietnamese	vi
values-ar	Arabic	ar
values-pl	Polish	pl
values-no	Norwegian	no
values-sv	Swedish	sv
values-fi	Finnish	fi
values-ro	Romanian	ro
values-el	Greek	el
values-da	Danish	da
values-ms	Malay	ms
values-iw	Hebrew	iw
values-sk	Slovak	sk
values-uk	Ukrainian	uk
values-ca	Catalan	ca
values-hr	Croatian	hr
values-bn	Bengali	bn
values-bg	Bulgarian	bg
values-gu	Gujarati	gu
values-hi	Hindi	hi
values-kn	Kannada	kn
values-lv	Latvian	lv
values-ml	Malayalam	ml
values-mr	Marathi	mr
values-pa	Punjabi	pa
values-fa	Persian	fa
values-ta	Tamil	ta
values-te	Telugu	te

If the end-user has a language already set for their device, the correct language translations will be used. If the said language is not available, English will be used by default.

To add your own language, you need to provide the translated strings inside strings.xml under the appropriate folder. For example, in order to support the Japanese language, you need to place strings.xml with the translated strings under values-ja folder.

For more information, refer to Android's Language Support Guide

Selection of Languages

If your application does not support all the above mentioned languages and you want to strip off the Helpshift resources to reduce APK size, use the resConfigs gradle flag in your app's build.gradle as follows:

    android {
        defaultConfig {
            ...
            resConfigs "en", "fr"
            ...
        }
    }

For example, the above code snippet will only retain resources of English & French languages in your app. For more details, refer Android's guide here

Set SDK language

Note

Applicable to SDK v3.9.0 and above

You can set the SDK language for the given locale using the method setSDKLanguage

Locale can contain two-letter lowercase ISO language codes (such as "en") as defined by ISO 639-1 and in addition contain two-letter uppercase ISO country codes (such as "US")as defined by ISO 3166-1. Language code and country code are separated by an underscore ("_"). Example - "pt_BR", "zh_CN".

For example :

Setting SDK language for the given locale with only language code.

Core.setSDKLanguage("fr");

Setting the SDK language for the given locale with both language code and country code.

Core.setSDKLanguage("zh_CN");

Before you set the language, make sure that there exists translations for the Helpshift strings in that locale. List of supported locale is mentioned above. If there is a locale which we currently do not support out of the box, please add the relevant translation files in your app.

Now, head over to String Customization for the list of strings that you can customize as per your needs.