Going International

The Helpshift Android SDK supports 47 languages out of the box with English as default. The translation strings used by the SDK can be found in the strings.xml file, under the following folders -

Values Language Locale
values English en
values-de German de
values-es Spanish es
values-fr French fr
values-it Italian it
values-ru Russian ru
values-zh-rCN Simplified-Chinese zh_CN
value-zh-rTW Traditional-Chinese zh_TW
values-zh-rSG Simplified-Chinese zh_SG
value-zh-rHK Traditional-Chinese zh_HK
values-pt-rBR Portuguese pt_BR
values-ko Korean ko
values-ja Japanese ja
values-tr Turkish tr
values-nl Dutch nl
values-cs Czech cs
values-hu Hungarian hu
values-in Indonesian in
values-th Thai th
values-sl Slovenian sl
values-vi Vietnamese vi
values-ar Arabic ar
values-pl Polish pl
values-no Norwegian no
values-sv Swedish sv
values-fi Finnish fi
values-ro Romanian ro
values-el Greek el
values-da Danish da
values-ms Malay ms
values-iw Hebrew iw
values-sk Slovak sk
values-uk Ukrainian uk
values-ca Catalan ca
values-hr Croatian hr
values-bn Bengali bn
values-bg Bulgarian bg
values-gu Gujarati gu
values-hi Hindi hi
values-kn Kannada kn
values-lv Latvian lv
values-ml Malayalam ml
values-mr Marathi mr
values-pa Punjabi pa
values-fa Persian fa
values-ta Tamil ta
values-te Telugu te

If the end-user has a language already set for their device, the correct language translations will be used. If the said language is not available, English will be used by default.

To add your own language, you need to provide the translated strings inside strings.xml under the appropriate folder. For example, in order to support the Japanese language, you need to place strings.xml with the translated strings under values-ja folder.

For more information, refer to Android's Language Support Guide

Selection of Languages

If your application does not support all the above mentioned languages and you want to strip off the Helpshift resources to reduce APK size, use the resConfigs gradle flag in your app's build.gradle as follows:

android {
    defaultConfig {
        resConfigs "en", "fr"

For example, the above code snippet will only retain resources of English & French languages in your app. For more details, refer Android's guide here

Set SDK language

Applicable to SDK v3.9.0 and above

You can set the SDK language for the given locale using the method setSDKLanguage

Locale can contain two-letter lowercase ISO language codes (such as "en") as defined by ISO 639-1 and in addition contain two-letter uppercase ISO country codes (such as "US")as defined by ISO 3166-1. Language code and country code are separated by an underscore ("_"). Example - "pt_BR", "zh_CN".

For example :

Setting SDK language for the given locale with only language code.


Setting the SDK language for the given locale with both language code and country code.


Before you set the language, make sure that there exists translations for the Helpshift strings in that locale. List of supported locale is mentioned above. If there is a locale which we currently do not support out of the box, please add the relevant translation files in your app.

Now, head over to String Customization for the list of strings that you can customize as per your needs.