Upgrading from 3.x to 4.x

Important

Helpshift’s Legacy SDKs (SDK Version <=7.x.x) reached their end of life on 31 Dec 2022, and end of support on 31 March 2023. Please upgrade to the Latest SDKif you haven't already.

Upgrading from 3.x to 4.x

The Helpshift SDK v4.x is a major update and we have moved all Helpshift support APIs to a new namespace. If you have questions or feedback, please Contact Us

Upgrading

When migrating from the Helpshift SDK 3.12.0 or older, you will need to take care of the following changes -

1. Changes in Helpshift Delegate

   • com.helpshift.HelpshiftDelegate has been renamed to com.helpshift.support.Delegate.
   • helpshiftSessionBegan() method of the delegate is renamed to sessionBegan()
   • helpshiftSessionEnded() method of the delegate is renamed to sessionEnded()

2. Changes in HSAlertToRateAppListener

   • HSAlertToRateAppListener has been renamed to AlertToRateAppListener
   • Helpshift.HS_RATE_ALERT enum has been replaced with integer. Now you have to use the final integers from the RateAlert class.

   For example,

   AlertToRateAppListener actionListener = new AlertToRateAppListener() {
       @Override
       public void onAction(int action) {
           String msg = "";
           switch (action) {
               case Support.RateAlert.CLOSE:
                   msg = "CLOSE";
                   break;
               case Support.RateAlert.FEEDBACK:
                   msg = "FEEDBACK";
                   break;
               case Support.RateAlert.SUCCESS:
                   msg = "SUCCESS";
                   break;
               case Support.RateAlert.FAIL:
                   msg = "FAIL";
               break;
           }
           Toast.makeText(getApplicationContext(), msg, Toast.LENGTH_SHORT).show();
       }
   }

3. Now the ENABLE_CONTACT_US enum has been replaced with integer. Now you have to use the final integer from the EnableContactUs class.

   For example,

   HashMap config = new HashMap ();
   config.put("enableContactUs", Helpshift.EnableContactUs.ALWAYS);
   Helpshift.showFAQs(MyActivity.this, config);

4. Changes in HSCallable

   • HSCallable has been renamed to Callable

   For example,

   Support.setMetadataCallback(new Callable() {
     public HashMap call() {
     k.put("userType", preferences.getString("customMetaId_userType", ""));
     k.put("timestamp", ts.format(new Date()));
     String[] tags = preferences.getString("customTags", "").split(",");
     k.put(Support.TagsKey, tags);
     return k;
   }

List of API changes

3.x API	New API
Helpshift.install(...);	Core.init(Support.getInstance()); Core.install(...)
Helpshift.showFAQs(...);	Support.showFAQs(...);
Helpshift.showSingleFAQ(...);	Support.showSingleFAQ(...);
Helpshift.showFAQSection(...);	Support.showFAQSection(...);
Helpshift.showConversation(...);	Support.showConversation(...);
Helpshift.setNameAndEmail(...);	Core.setNameAndEmail(...);
Helpshift.registerDeviceToken(...);	Core.registerDeviceToken(...);
Helpshift.handlePush(...);	Core.handlePush(...);
Helpshift.login(...);	Core.login(...);
Helpshift.logout(...);	Core.logout();
Helpshift.clearBreadCrumbs();	Support.clearBreadCrumbs();
Helpshift.getNotificationCount(...);	Support.getNotificationCount(...);
Helpshift.leaveBreadCrumb();	Support.leaveBreadCrumb();
Helpshift.setDelegate(...);	Support.setDelegate(...);
Helpshift.setMetadataCallback(...);	Support.setMetadataCallback(...);
Helpshift.setSDKLanguage(...);	Support.setSDKLanguage(...);
Helpshift.setUserIdentifier(...);	Support.setUserIdentifier(...);
Helpshift.showAlertToRateApp(...);	Support.showAlertToRateApp(...);
Helpshift.HSTagsKey	Support.TagsKey
Helpshift.HSCustomMetadataKey	Support.CustomMetadataKey