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Release Notes

v10.3.0​

Jan 25th, 2023

Release Notes:

iOS

  • Updated to iOS SDK X version 10.3.0. View
  • Added support for iOS 17 and iPadOS 17.
  • Added privacy manifest file to record data collection and required reasons API used by the SDK.
  • Added a new API for fetching SDK X version. For more details, refer here.
  • Added a new API for closing the currently active SDK session. For more details, refer here.
  • Login API now returns a boolean indicating whether login was successful or not. This change is in the existing API to introduce mandatory validations for login parameters and hence this might affect your code compilation. For more details, refer Users.
  • Users can select and send more than one attachment in conversations.
    • Support for multiple attachments in bot upload step will be added in Q1’24.
  • Added support for attachments in Smart FAQs.
  • Replaced static constants with extern constants for better compatibility in apps having multiple translation units.
  • Fixed crash on selecting unsupported attachments using file picker.
  • Fixed a bug where presentFullScreenOniPad config was not being honored on opening SDK screen via notification click.
  • Removed bitcode support from SDK X framework. SDK X now ships in non-bitcode variant only.
  • Updated push notification handling flow. View
  • With 10.3.0 release, applications utilizing UE 4.26 must be built using Xcode 14.1 or later.

Android

  • Updated to Android SDK X version 10.3.0. View
  • Helpshift SDK supports Android 14 but UE currently doesn't support it.
  • SDK X now supports only Android 7, i.e API Level 24, and above. SDK will be non-operational when your app is installed on a device below Android 7 Nougat.
  • Moved to AndroidX Support libraries. SDK X will not compile with legacy Android Support libraries anymore.
  • Added support for sending multiple attachments in conversations (Support for multiple attachment in bot upload step will be added in Q1`24).
  • Added a new API to fetch SDK X version. For more details, refer here.
  • Added a new API to close active SDK session. For more details, refer here.
  • Added a new delegate event agentMessageReceived when agent sends a message. For more details, refer here.
  • Helpshift.login() API now returns a boolean indicating whether login was successful or not. This change is in existing API to introduce mandatory validations for login parameters and hence this might affect existing code compilation. For more details, refer here.
  • Added support for attachments in Smart FAQs.

v10.2.1​

April 26th, 2023

  • Removed unused file notification_sound.mp3 from the package.

v10.2.0​

Nov 30th, 2022

Release Notes:

iOS

  • Updated to iOS SDK X version 10.2.1. View
  • Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
  • Introduced a new API ClearAnonymousUserOnLogin(boolean clearAnonymousUser) to support maintaining anonymous user login. For more details, refer here.
  • clearAnonymousUserOnLogin() API will be deprecated.
  • Removed the Take Photo or Video option from the attachment flow. You don’t have to ask for camera permission in your app for Helpshift use-cases anymore. This is applicable to iOS 11 and above. On iOS 10 and below, attachment options will not be unavailable.

Android

  • Updated to Android SDK X version 10.2.0. View
  • Added the capability for Outbound Support. You can reach out to your users proactively without them having to raise a ticket first. For more details, refer here.
  • Introduced a new API ClearAnonymousUserOnLoginToggle(boolean clearAnonymousUser) to support maintaining anonymous user login. For more details, refer here.
  • clearAnonymousUserOnLogin() API will be deprecated.
  • Fixed application crash that occurs on some devices when uploading attachment in chat screen.
  • As part of Android 13 updates
    • Added Support for App level language introduced in Android 13. Preference will be given to App level language, if set, over the device level language. Read more.
    • SDK will post notifications only when end user has allowed the POST_NOTIFICATIONS permission. Read more.
    • SDK will not ask for Notification permission, it will show notification only when end user has allowed the permission asked by the client's app.

v10.1.0​

March 3rd, 2022

Release Notes:

iOS

  • Updated to iOS SDK X version 10.1.0. View

  • Added migration support from legacy SDK to SDK X.

  • Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer Tracking.

  • Added support for showing an announcement in Help Center. For more details, refer here.

Android

  • Updated to Android SDK X version 10.1.0. View

  • Added migration support from legacy SDK to SDK X

  • Added support for adding breadcrumbs and debug logs to a new conversation filed by an end-user. For more details, refer to our Tracking page.

  • Added support for showing an announcement in Help Center. For more details, refer here.

v10.0.0​

July 30th, 2021

Release Notes:

  • Launched next-generation SDK X Unreal Engine plugin v10.0.0 which has lower size foot-print and requires minimal SDK upgrades to adopt new features and bug fixes.

Getting started guide

  • To start using SDK X Unreal Engine plugin 10.0.0, please refer to the guide here