Configuration

Theming

You can configure the Web Chat's greeting and color scheme directly from the Helpshift Dashboard. For more details, refer to For Support Admins: Configure the User Experience in our Knowledge Base.

Bots

Bots can be enabled in Web Chat to automatically provide help and gather information from users to help your Agents resolve Issues faster. Helpshift has 3 default Bots:

  • Answer Bot - deflect common problems by automatically suggesting relevant FAQs to users
  • Get Information Bot - prompt your users for their name and/or email before they create an issue
  • CSAT Bot - automatically ask for feedback after an Issue is resolved

For more details, refer to Set Up Your Web Chat Bots in our Knowledge Base.