You can configure the Web Chat's greeting and color scheme directly from the Helpshift Dashboard. For more details, refer to For Support Admins: Configure the User Experience in our Knowledge Base.
Bots can be enabled in Web Chat to automatically provide help and gather information from users to help your Agents resolve Issues faster. Helpshift has 3 default Bots:
For more details, refer to Set Up Your Web Chat Bots in our Knowledge Base.