Internationalization

Helpshift Web Chat currently supports 48 languages out-of-the-box (with English as the default).

Supported languages

Language	Code
English	en
German	de
Spanish	es
French	fr
Italian	it
Russian	ru
Simplified-Chinese	zh-Hans
Traditional-Chinese	zh-Hant
Hong Kong-Chinese	zh-HK
Singapore-Chinese	zh-SG
Portuguese	pt
Brazilian-Portuguese	pt-br
Korean	ko
Japanese	ja
Turkish	tr
Dutch	nl
Czech	cs
Hungarian	hu
Indonesian	id
Thai	th
Slovenian	sl
Vietnamese	vi
Arabic	ar
Polish	pl
Norwegian	no
Swedish	sv
Finnish	fi
Romanian	ro
Greek	el
Danish	da
Malay	ms
Hebrew	iw
Slovak	sk
Ukrainian	uk
Catalan	ca
Croatian	hr
Bengali	bn
Bulgarian	bg
Gujarati	gu
Hindi	hi
Kannada	kn
Latvian	lv
Malayalam	ml
Marathi	mr
Punjabi	pa
Persian	fa
Tamil	ta
Telugu	te

Setting a Language

You can set the code of the language to be used by Web Chat in the helpshiftConfig object.

Example Embed Code

var PLATFORM_ID = "foo",
  DOMAIN = "bar";

window.helpshiftConfig = {
  platformId: PLATFORM_ID,
  domain: DOMAIN,
  // other options, if applicable
  // Set language to French ("fr")
  language: "fr",
};
// If you are setting language dynamically (i.e. after Web Chat has loaded),
// then refresh the widget:
Helpshift("updateHelpshiftConfig");

Alternatively, you can call the setLanguage API (Deprecated) to set the language after the initialization code.

Helpshift("setLanguage", "fr");

Deprecation notice

The preferred way to set the language is to use the helpshiftConfig object because the setLanguage API is deprecated.

Here's a screenshot of how Web Chat will look after setting the language to French.

Note

In order to ensure a smooth migration for existing users, the default language is set to English (en) i.e. if you don't set the language option in the helpshiftConfig object, Web Chat will use English as the language. You can set it to browserDefault in case you want your Web Chat widget experience to be in the browser's language.