Upgrading from 3.x to 4.x

The Helpshift SDK v7.x is a major update and we have deprecated some APIs. If you have questions or feedback, please Contact Us

List of deprecated APIs

Deprecated API New API
helpshift.login() helpshift.login:(HelpshiftUser *)
helpshift.setNameAndEmail() helpshift.login:(HelpshiftUser *)
helpshift.setUserIdentifier() helpshift.login:(HelpshiftUser *)

Logging in users

You can login your users using the new login API.

  • Users will be able to continue speaking on an open issue only if you were using the Login API. If you were using setUserIdentifier (now deprecated), if the user has an open Issue, using the login API will result in the creation of a new Issue. However, the previous Issue will be available to Agents under 'Other Issues'
  • Users will be able to see messages in the Campaigns Inbox only if you were using the Login API. If you were using the setUserIdentifier API (now deprecated), using the Login API will result in the creation of a new logged-in user and therefore a new Campaign Inbox. However, the user will be able to see messages in the Campaigns Inbox when you call Logout (and if the anonymous user hasn't been cleared via the clearAnonymousUser API)

Setting Name and email

It is expected that you will pass the user's name, email using the login API.

Setting User Identifier

It is expected that you will pass the user identifier using the login API.