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Upgrading to 5.3.0 and above

The Helpshift SDK v5.3 is a major update and we have made some important changes. If you have questions or feedback, please Contact Us

Support for Swift


Helpshift SDK is not fully compatible with Unity 2019.3.x or above versions and requires some manual steps. Refer this guide for more details.

With version 5.3.0, Helpshift SDK has added support for Swift. In order to use SDK 5.3.x for your app, Helpshift recommends you to follow the steps, depending on whether your app is made in Swift, ObjectiveC or mix of both. The minimum required XCode version is 10.2. If you have questions or feedback, please Contact Us

  1. Pure Swift App

    No integration impact.

  2. Swift + Objective C app

    No integration impact

  3. Pure Objective C app

    1. Xcode 11.x and above

      1. Remove the following line in Assets/Helpshift/Editor/HSPostprocessBuildPlayer project.add_library_search_paths('$(TOOLCHAIN_DIR)/usr/lib/swift/$(PLATFORM_NAME)')
      2. Uncomment the following in the HSPostprocessBuildPlayer #project.add_library_search_paths('$(TOOLCHAIN_DIR)/usr/lib/swift-5.0/$(PLATFORM_NAME)')
    2. Xcode 10.2.x No integration impact

Impact on your app

Host app already using SwiftiOS Version > 12.2Impact
YesYesNo impact.
YesNoNo impact.
NoYesOnly integration impact. No size impact.
NoNo2 MB size addition in final downloaded IPA

Granting iCloud permission for iOS 10 and below

With version 5.3.0, End-users will be able to send files such as pdf, video, etc. where before 5.3.0 end-users could only send images. For iOS 10 and below, to access files in the “Files” app of iOS, developers will need to add iCloud capability with iCloud Documents services enabled. For more info please refer the Prerequisites section here.