Reviews & Feedback iOS

Asking for reviews and feedback

Review reminder in SDK

Helpshift SDK adds a way for customers to send feedback in review reminders.

The review remiender is shown if there is no on-going conversation with the user. It takes the user to New Conversation screen.

In this way, you can reduce possible negative reviews into genuine problems to be solved.

Manually show App Rating alertview

Manual app rating requests can be triggered by using the HelpshiftApi.HelpshiftSupport.ShowAlertToRateApp API, which prompts the user to rate your app, or send feedback.

The Send Feedback button takes the user to Conversation screen.

In this way, you can reduce possible negative reviews into genuine problems to be solved.

Example usage:

API Call

    HelpshiftSupport.ShowAlertToRateAppWithURL(@"itms-apps://itunes.apple.com/app/id12345678",rateapp);

Rate App handler

    // Register a delegate for rate app callback
    HelpshiftSupport.HelpshiftSupportAppRatingAlertViewCompletionBlock rateAppBlock = rateApp;

    public static void rateapp(HelpshiftSupport.HelpshiftSupportAlertToRateAppAction action)
    {
        if (action == HelpshiftSupport.HelpshiftSupportAlertToRateAppAction.Close)
        {
        Console.WriteLine("CLOSE");
        }
        else if (action == HelpshiftSupport.HelpshiftSupportAlertToRateAppAction.Feedback)
        {
        Console.WriteLine("FEEDBACK");
        }
        else if (action == HelpshiftSupport.HelpshiftSupportAlertToRateAppAction.Success)
        {
        Console.WriteLine("SUCCESS");
        }
        else if (action == HelpshiftSupport.HelpshiftSupportAlertToRateAppAction.Fail)
        {
        Console.WriteLine("FAIL");
        }        
    }

An app store URL should look like itms-apps://itunes.apple.com/app/id12345678 where 12345678 is your Apple app ID (which is also shown in the iTunes Preview URL).

Configuring automatic review requests

Automatic review requests can be triggered on two kinds of events:

  • after a specific number of app launches
  • after a specific number of days since the first app launch

To enable automatic review requests, navigate to SDK Configurations for your app in agent dashboard and select a value from Ask for review after every dropdown.

Automatic review requests, if enabled via admin, will be shown once per app version.

You can also update the review URL for your app via SDK Configurations in agent dashboard. An app store URL should look like itms-apps://itunes.apple.com/app/id12345678 where 12345678 is your Apple app ID (which is also shown in the iTunes Preview URL).

Customer satisfaction survey

Customer satisfaction survey prompts your app users to rate their customer support experience with your agents. Enabling it, sends out a 5-star customer service rating request to your customers when an issue is resolved.

To enable it, go to Settings in your agent dashboard, and then under app settings, select your app. You can enable Customer satisfaction survey from under SDK Configurations.

When an issue is resolved, and your customer accepts the resolution, then a Customer Satisfaction screen is shown.

Your customer can also (optionally) give feedback to help you improve the quality of your service.