Troubleshooting

Notifications

Campaign notification shows "Support" as its title.

Please make sure to set the "CFBundleDisplayName" key, in your application's Info.plist file, to the display name of your application.

Helpshift SDK uses the value of this key as the title of the notification. If this key isn't set then the notification by default shows "Support" as the title.

Known issues

No. Known Issue SDK
Version
Device OS Version Occurs When & Frequency Workaround
1 Log collection api does not send logs along with issues when the assemble name and application names are different v2.0.0 N/A If the assembly name and the application do not match exactly then log collection does not report logs along with the issue on admin dashboard. This is a limitation on log collection queries on iOS devices. Keep the assembly name of the application same as the application name.