Reviews & Feedback iOS

Asking for reviews and feedback

Manually show App Rating alertview

Applicable for SDK version 4.5.0 and above

Use the showAlertToRateApp to display an alertview, which prompts the user to rate your app, or send feedback.

To receive the response of the user on the Alert, please provide a pointer to a callback function which returns a void and takes an int.

The Send Feedback button takes the user to Conversation screen.

In this way, you can reduce possible negative reviews into genuine problems to be solved.

If you want to change the strings used in this alert view, head over to String Customization under Design.

Example usage:

API Call

HelpshiftCocos2dx::showAlertToRateApp("itms-apps://itunes.apple.com/app/id460171653",
                                      alertToRateAppCallback);

Callback handler

void alertToRateAppCallback (int result) {
  if (result == HS_ALERT_CLOSE) {
    CCLog("User closed Alert");
  }
}

An app store URL should look like itms-apps://itunes.apple.com/app/id12345678 where 12345678 is your Apple app ID (which is also shown in the iTunes Preview URL). This app store URL format will work for both iOS 6 & 7.

Configuring automatic review requests

Automatic review requests can be triggered on two kinds of events:

  • after a specific number of app launches
  • after a specific number of days since the first app launch

To enable automatic review requests, navigate to SDK Configurations for your app in agent dashboard and select a value from Ask for review after every dropdown.

Automatic review requests, if enabled via admin, will be shown once per app version.

You can also update the review URL for your app via SDK Configurations in agent dashboard. An app store URL should look like itms-apps://itunes.apple.com/app/id12345678 where 12345678 is your Apple app ID (which is also shown in the iTunes Preview URL). This app store URL format will work for both iOS 6 & 7.

Review reminder in SDK

Helpshift SDK adds a way for customers to send feedback in review reminders.

The Send Feedback button is shown if there is no on-going conversation with the user. It takes the user to New Conversation screen.

In this way, you can reduce possible negative reviews into genuine problems to be solved.

If you want to change the strings used in this alert view, head over to String Customization.