Troubleshooting

SDK integration

Letterbox mode on iPhone X

If the app on runs in letterbox mode on iPhone X, the SDK will run in letterbox mode too. This is what the SDK screen looks like in this mode -

troubleshooting-iphonex-letterbox.png

To ensure that the SDK uses the full dimensions of the screen, you will need to add a Launch screen storyboard in the app. The launch screen can be empty. The only criterion is that it should be present in your app. To add the launch screen, perform the following steps in Xcode -

  • Create and add a new storyboard to your project.
  • Select the executable target for your app. Under "General > App Icons and Launch Images" and enter the name of this storyboard in "Launch Screen File".

For more details on the issue, please refer here